TecInfo Customer Support
Welcome to TecInfo Support. We have a variety of technical information and tools for a variety of solutions. If you can’t find a particular solution to your issue and need further assistance, please see the “How to Contact Support” section below.
Q. How do I check my Voicemail?
A. Typically, the voicemail button on your phone will access your voicemail box. The voicemail button has an envelope symbol on it. Alternatively, you can dial *123 to access your mailbox.
Q. How do I access someone else’s Voicemail?
A. You can dial *124 to access another user’s mailbox. You will be prompted for the extension number of the user and their mailbox password.
Q. How do I enable Call Forward Always on my phone?
A. You can enable the call forwarding service for your extension by pressing the “Forward All” key on your phone – then enter the 10-digit number/destination and press “ok”. If your phone does not have a “ForwardAll” button, you can dial *83+(10-digit destination number) e.g. (*836626869009) and press the dial key. A message should play indicating that call forwarding has been enabled. You can dial *84 to disable call forwarding at any time.
How to Contact Support
We are proud to offer 24×7 U.S Based Phone support for all communication services we provide.
Email support is offered from 8AM-5PM CST.
Sign-Up for SMS Outage Alerts:
Simply text ALERT to 844-567-1638 to be notified when an outage is detected in your area.
*Standard cellular carrier data rates may apply. Text STOP at any time to stop receiving alerts.