TecInfo Customer Support

Welcome to TecInfo Support. We have a variety of technical information and tools for a variety of solutions. If you can’t find a particular solution to your issue and need further assistance, please see the “How to Contact Support” section below.

Q. How do I check my Voicemail?

A. Typically, the voicemail button on your phone will access your voicemail box. The voicemail button has an envelope symbol on it. Alternatively, you can dial *123 to access your mailbox. 

Q. How do I access someone else’s Voicemail?

A. You can dial *124 to access another user’s mailbox. You will be prompted for the extension number of the user and their mailbox password.

Q. How do I enable Call Forward Always on my phone?

A. You can enable the call forwarding service for your extension by pressing the “Forward All” key on your phone – then enter the 10-digit number/destination and press “ok”. If your phone does not have a “ForwardAll” button, you can dial *83+(10-digit destination number) e.g. (*836626869009) and press the dial key. A message should play indicating that call forwarding has been enabled. You can dial *84 to disable call forwarding at any time.

ClearVoice Phone Service Links:

SmartMail Fax Printer                   Communicator PC Client            Communicator Go (iPhone)

SmartMail Fax Client                     Communicator GO (Android)

ClearVoice PBX Portal                                      TecInfo Spam Filter Login                     Fax Portal Login

TecInfo Account Management                        SMS Outage Alert Registration

TecInfo Webmail Login                                     Client Documentation Portal

How to Contact Support

Email: support@corp.tecinfo.net


Phone: (662)-686-9009  | Toll Free: (800)-863-5415

Self-Service Ticket System: https://portal.ouritdepartment.net

Support Hours

We are proud to offer 24×7 U.S Based Phone support for all communication services we provide. 

Email support is offered from 8AM-5PM CST.

Sign-Up for SMS Outage Alerts:

Simply text ALERT to 844-567-1638 to be notified when an outage is detected in your area. 

*Standard cellular carrier data rates may apply. Text STOP at any time to stop receiving alerts.